Refund policy

Last updated: October 26, 2026

We want you to love your Restrove products. If something isn't right, here's how we'll help.

30-day returns

You have 30 days from the date your order is delivered to request a return or refund.

Damaged, defective or wrong items

If your item arrives damaged, stops working properly, or isn't what you ordered, email us within 30 days of delivery with:

your order number
a short description of the problem
clear photos or a short video of the item (and the packaging, if it arrived damaged)

Once we've reviewed it, we'll send you a free replacement or a full refund, whichever you prefer. In most cases you won't need to send the item back.

Changed your mind?

You can return an item for any reason within 30 days of delivery, as long as it is unused, clean, and in its original packaging with all accessories.

Email us first with your order number. Please don't send anything back before we reply, as returns sent without approval can't be accepted.
We'll send you the return address and instructions.
Ship the item back. Return shipping for change-of-mind returns is paid by the customer, and we recommend a tracked service.

Once your return arrives and passes inspection, we'll refund the item price to your original payment method.

Items we can't accept back

Items that have been used, washed, or damaged after delivery, unless they arrived faulty
Items without their original packaging, for change-of-mind returns
Items returned without our approval

Refund timing

Approved refunds are issued to your original payment method. Your bank or card provider usually takes 5–10 business days to show the refund. If it hasn't appeared after that, please check with your bank, then contact us.

Cancelling an order

You can cancel within 12 hours of ordering for a full refund, as long as your order hasn't been processed yet. After it has shipped, please follow the return steps above.