Shipping policy

Last updated: October 26, 2026

Thank you for shopping with Restrove. Here is exactly what to expect after you place your order.

Free shipping

Shipping is free on every order. You will never be charged extra for standard shipping at checkout.

Processing time

Orders are prepared and handed to the carrier within 1–3 business days (Monday to Friday, excluding public holidays). During busy periods, such as major holidays and sales, processing can take up to 5 business days.

Delivery time

United States: usually 8–15 days after your order ships. In total, most US orders arrive within about 9–18 days of ordering.
Other countries (where available at checkout): usually 10–20 days after your order ships.

These are estimates, not guarantees. Carrier delays, weather and peak seasons can add a few days.

Tracking your order

We email you a tracking number as soon as your order ships. Tracking updates can take up to 3 business days to appear, so please don't worry if it shows no movement at first. If there is still no update after 5 business days, contact us and we'll look into it.

Orders with more than one item

Items in the same order may ship separately and arrive on different days. Each package has its own tracking number, at no extra cost to you.

Lost or late packages

If your order hasn't arrived within 45 days of shipping (US) or 60 days (international), contact us. We will send a replacement or give you a full refund.

If tracking shows your package as delivered but you can't find it, please check with neighbors and your local post office and wait 48 hours, as packages sometimes arrive late. If it still hasn't turned up, contact us within 14 days of the delivery date and we'll open an investigation with the carrier.

Shipping address

Please double-check your address at checkout. If you spot a mistake, email us within 12 hours of ordering and we'll do our best to correct it before your order is processed. We can't change an address once an order has shipped. If a package is returned because of an incorrect or incomplete address, we can reship it, but the reshipping cost will be the customer's responsibility.

Customs and import fees

For orders outside the United States, your country may charge import duties or taxes. These are not included in our prices and are the customer's responsibility.